Why It’s Important To Be Prepared: The Notification Call
Being notified about an upcoming Ofsted inspection can be both a professional milestone and a source of stress for early years leaders. When that phone call comes, it sets the tone for the entire inspection process, and how prepared you are can make a real difference to how the experience feels and flows.
This is why understanding the Ofsted notification call process is so important. It’s your first opportunity to begin a constructive and professional dialogue, sort out any arrangements, and flag any specific needs before the inspection begins.
Why the Notification Call Matters
A well-handled notification call benefits everyone… the setting leader, the inspection team, and most importantly, the children who rely on high-quality care and education. Here’s why:
✨ Builds professionalism and rapport – The call is designed to set a positive tone and demonstrate mutual respect between leaders and inspectors.
✨ Clarifies practical arrangements – Leaders agree on inspection timings, who will attend further calls, and whether reasonable adjustments are needed.
✨ Reduces uncertainty – Understanding what will happen next helps leaders prepare mentally and
practically.
✨ Supports transparent communication – The call is an early opportunity to raise queries and understand expectations.
✨ Enhances compliance and readiness – Being prepared shows you are organised and can give you confidence going into an inspection.
What Happens During The Notification Call?
The notification call is usually made by telephone by 10 am on the working day before inspection for most settings, though timelines can vary.
Here’s what typically happens:
1. Confirm who you speak to
Inspectors ask to speak with the setting’s leader or the most senior staff member present.
2. Share inspection details
You’ll be informed that an inspection is taking place, including the expected duration of the inspection, as well as the inspector(s) involved.
3. Check for conflicts or concerns
Inspectors confirm that there are no conflicts of interest and record any issues that are raised.
4. Agree on the planning call
A second, longer planning call is arranged, usually a video conference later the same day, where the inspector will discuss the setting’s context and practicalities in more detail.
5. Raise reasonable adjustments
Leaders can highlight any needs for reasonable adjustments due to disability or other factors, and inspectors will consider these.
After the call, by email, you’ll receive guidance about the inspection, including links to relevant Ofsted information and a request to provide factual details about your setting’s profile.
What Leaders Should Prepare
Here are a few ways to make the most of the notification call:
Know who will speak and who will join the planning call
Agree on this in advance if possible, so the right people are available.
Have factual information at hand
Details such as the number of children on roll, staff qualifications, and funding categories will be requested later via email and discussed during planning.
Be clear on any access needs
If anyone needs adjustments for the planning call or inspection activities, raise these early.
Stay calm and professional
This call is not a test; it’s the start of a collaborative process that helps inspectors understand your context and priorities.
Final Thought: Preparation Helps Everyone
Understanding the Ofsted notification call and what’s expected sets you up for a smoother and more confident inspection experience. It’s the first step in a process rooted in professional dialogue, mutual respect, and a focus on children’s outcomes.
So when the phone rings, take a breath, answer prepared, and see it as an opportunity to represent your setting clearly and with confidence.
Written by Jigsaw Early Years Consultancy
