We’ve recently changed our server IP address. During this change, some settings may temporarily see an error when trying to access Impact Early Years.

Seeing a 503 Error?

A 503 error usually means your internet provider has not yet updated to our new server address.

What to do

• Close Impact Early Years completely.

• Wait a little while and try again.

• Try accessing Impact Early Years from a different device or mobile data.

• If it works on mobile data but not your usual internet connection, your DNS has not updated yet.

• Your DNS provider should update automatically; there is usually nothing you need to change.

Please do not worry; your data is safe. We have just upgraded the server to help ensure that Impact runs smoothly and efficiently!

Seeing a 500 Error?

A 500 error can be caused by cached information stored in your browser.

What to do

• Log out of Impact Early Years if possible.

• Close your browser.

• Reopen your browser and clear your browser cache.

• Try logging back in.

• If the problem continues, try using an Incognito/Private window.

Last thing to try!

If you have an IT team, please have them look into this, as some security features may prevent access to Impact depending on your internal setup!

Still having problems?

Please contact us at 01794 400131 or e-mail us at info@impactearlyyears.com, and we can do our best to help!

If you continue to see an error after following these steps, please contact our support team and let us know which error you are seeing (500 or 503) and, if possible, send us a screenshot.